Maintenance & Support.
This service provides ongoing care for sites across WordPress, Shopify, Webflow, Framer, Wix, and GoHighLevel. Monthly routines cover core updates, plugin/theme management, backups, uptime monitoring, and performance checks. When issues arise, support tickets are prioritized and resolved quickly with transparent communication.
What’s included
Proactive updates: Core, plugins/apps, and dependencies updated safely in staging first.
Security and backups: WAF, malware scans, SSL, daily off‑site backups, and restore drills.
Performance tuning: Image automation, caching/CDN, database cleanup, and Core Web Vitals checks.
Uptime monitoring: 24/7 checks and incident response with root‑cause notes.
Content help: Minor edits, new sections, and publishing support each month.
Audit and fixes: Broken links, forms, schema, and accessibility issues addressed.
Migrations
Move a site to a new host or platform with zero data loss and minimal downtime. Includes full backups, redirects, URL and media validation, and post‑cutover monitoring.
Plans and SLAs
Essential: Updates, backups, uptime, and monthly reports.
Growth: Includes performance tasks and content support hours.
Advanced: Adds security hardening, staging, audits, and priority response SLAs.
Process
Assess: Tech stack, plugins/apps, hosting/CDN, and current issues.
Stabilize: Patch vulnerabilities, set backups/monitoring, fix critical errors.
Optimize: Speed, SEO health, and accessibility improvements.
Maintain: Monthly routines, ticket handling, and reporting.
Deliverables
Maintenance playbook and schedule.
Backup and restore plan with test logs.
Monthly report on updates, uptime, security, and performance.
Ticket log with resolutions and recommendations.
Outcome metrics to track
Uptime percentage and incidents resolved.
Core Web Vitals and page speed trends.
Security events prevented and MTTR for issues.
Frequently Asked Questions
Can support start on an existing site?
Is staging required?
What counts as a content request?
